This product allows hosts to screen guests without having to reveal personal contact information. Guests and hosts can communicate via Airbnb using VoiceConnect. Each inquiry or reservation has it's on communication thread, which can be found in the inbox.
Once in the inbox, click a message thread to view old messages or send a new one.Click the envelope icon in the top-right corner of your account.A maximum of 30 messages can be sent within any 24-hour period. Messaging begins with the Airbnb guest submitting an inquiry or requesting a reservation. San Francisco, CA 94103 Airbnb Guest and Host CommunicationĪirbnb users must be logged in to their account to view and send messages. The company encourages hosts and guests to resolve reservation-related issues on their own. If it’s necessary to call the company, you may have the best luck dialing that local number.Īirbnb prefers to keep phone lines available to users in urgent need of help. Keep in mind: A local phone number may also be published in your Airbnb reservation confirmation email. They also provide a secondary number to reach Airbnb customer service: indicates that their customer service is open 24 hours a day, 7 days a week, and that the average wait-time is 20 minutes.
If you’re looking to reach Airbnb customer service via phone, this is widely-circulated number is the best place to get help: Whether you’re an Airbnb guest or host, issues inevitably arise from time to time! Here are the best ways to reach Airbnb to get help and resolve your problems!
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Airbnb Customer Service: How to Contact Airbnb
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